Security Inquiry

 If the query telphone number is 400-6637-315, please call with this number or click the "Click query" and input the uncovered code to submit.
If the query telphone number is not the as above, you can call the above number to query or input your the uncovered code at the bottom line to submit.

Security Inquiry

To protect you right and make sure what you buy is 100% Brand new Riitek product, please enter the anti-counterfeiting number in package into the “Security Inquiry“ to confirm.

Rii : Real Internet Idea ! Thank you for your support !

If you have problem,please feel free to contact customer service. They will try best to help you.

Please enter the product anti-counterfeiting query code:

Sales and Product Research

Online Shop
Rii Authorized Agents World Wide
Rii Sales Central:
Shenzhen Riitek Technology Co.,Ltd
Sales Email:
Customer Service:
Phone: 86 - 755 29955759
Address:4F, No.1 Building, Zhongkenuo Industry Park, Hezhou Development Zone, Baoan District, Shenzhen, China

United States
Company Name: zettaguard

Company name: Raw Media

Company Name:I-ON Tech CO., LTD

Company Name:Rocktek Co.,Ltd
Rii Twitter : @RiiTekUK

Customer Service

Rii Customer Service

If you want to learn latest order status or change order, please enter into e-shop. Alternatively you can call our customer service department Monday to Friday between 9am and 8pm on (freephone in China) or +86 755 29955759 from overseas. You can also directly enter into FAQ in our website for more help

Technology Support

Online Support

Visit Rii support for FAQ, manuals, and in-depth technical articles. Visit Rii Communities to get help and tips from fellow Rii customers.

For help on Rii brother brands such as Riida, Reiie , please visit their website for customer service support.

Connect Rii Directly for Technology Support

Need service or support? Please use online technical support requests, we will give you solution ASAP.

More ways to get help:
  • please contact Rii customer service by freephone in China 86-755 29955759
  • Please email for help
  • Please contact Rii authorized local retailors directly for help

Please note: All Rii Customers enjoy 90 days freephone customer service since orders.after 90 days you can also enjoy free customer service and 1 year warranty


For legal questions, please go to and select from the drop-down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Rii intellectual property, select Counterfeits & Knockoffs from the drop-down menu.

Frequently Requested Info

About Rii

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Repair Status

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